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FulfillRelayChoose your app

Supplier orders and customer returns for Shopify

Less chasing.
More running
your store.

Orders moving to your suppliers. Returns moving toward a decision. Two focused Shopify apps for the work that keeps your store running.

Find your app Watch the overview

Install either app on its own.

Built around your operation
FulfillRelayYour suppliers. Connected.
01
Your store
Your supplier
Tracking back

Approved product matches. Clear order handoffs.

FulfillRelay ReturnsEvery request. A next step.
02
Your customer
Return portal
Your review

Rules, photos and decisions in one workspace.

Two independent apps. Start with the one you need.

Built for Shopify stores Your existing supplier relationships Merchant-controlled decisions

Our apps

Tools for supplier orders
and customer returns.

Connect the suppliers you already work with, or give customers a clearer returns experience. Each product has its own installation and subscription.

Supplier order routing01

FulfillRelay

Connect your store
to your suppliers.

For retailers and suppliers who each run a Shopify store. Get the right order lines to the right supplier, then follow tracking back.

  • Agree exact products and supplier prices
  • Route eligible paid order lines
  • Bring supplier tracking back to your order

Retailers from $49 USD/monthSupplier Connect is free

Explore FulfillRelay View pricing
FulfillRelay routing workspace showing order status and supplier handoffs with example data

The FulfillRelay order workspace · Example data

Customer return management02

FulfillRelay Returns

Review return requests
in one place.

For merchants who want a dedicated customer returns workflow. Give customers a branded portal and your team a clear place to review.

  • Collect email-verified customer requests
  • Review rules, photos and optional AI advice
  • Decide approvals and refunds separately

Start free with 5 cases/monthPaid plans from $19 USD/month

Explore Returns View pricing
FulfillRelay Returns case workspace showing customer evidence and merchant review controls with example data

The FulfillRelay Returns workspace · Example data

Which one fits your store? Compare the apps

How it works

The order is only
the beginning.

Route orders to your suppliers, receive tracking updates and review customer return requests.

01 / CONNECT

One order.
More than one supplier.

Match each product to an approved supplier variant. Route the eligible lines where they belong.

See a SKU routing example
02 / FOLLOW THROUGH

The supplier ships.
Your order stays in view.

Bring fulfillment tracking back to the original customer order, including the lines and quantities shipped.

Follow the tracking workflow
03 / RESOLVE

A customer asks.
You have the context.

Bring return reasons, photos and rule results together before you make the next decision.

Explore the returns portal

Product overview

See how
FulfillRelay works.

Watch how FulfillRelay handles supplier orders and how FulfillRelay Returns manages customer requests.

  • Existing Shopify supplier connections
  • Order handoffs and tracking
  • Customer returns and merchant decisions
Watch videos and setup guides
FulfillRelay and FulfillRelay ReturnsRead transcript ↗

Setup guides

Set up your store.

Browse all guides
FulfillRelay quick start

One supplier.
One mapped product.

Walk through the first connection and an exact SKU example.

Start the guide ↗FulfillRelay Returns quick start

Your first returns portal.
Your own rules.

See the free plan, setup steps and a practical review checklist.

Start the guide ↗Help and support

Find answers
or contact us.

Find product help, setup resources and a way to reach us.

Visit the help center ↗

Get started

Choose an app
for your store.

Connect your suppliers or set up your customer returns portal.

Explore FulfillRelay Explore Returns