Product videos and setup guides

Orders going out. Returns coming in. Two different jobs. Give each one a clear workflow.

FulfillRelay connects your Shopify store with your existing suppliers. Match products, route eligible orders, and get tracking back.

FulfillRelay Returns gives customers a branded portal, and you a workspace to review requests and decide what happens next.

Need supplier order routing? Start with FulfillRelay. Managing customer returns? Choose FulfillRelay Returns.

Separate apps. Separate subscriptions. Explore both at fulfillrelay.com.

A new order. Great. Another email to your supplier? Not so great.

Keep the suppliers you already work with. Connect your Shopify stores with FulfillRelay.

Take this sweater. Match it to the exact supplier variant, then get their approval.

Now, route eligible paid orders. Anything that needs attention stays visible.

Your supplier accepts and fulfills in their own Shopify store.

Tracking comes back to the original order. Less chasing. A clearer handoff.

Start small. Follow one order all the way through. That’s FulfillRelay.

Can I return this? A simple question. A messy email thread.

Give customers your branded returns portal. They verify their order email before choosing an item.

See the reason, photos, and return rules together. No digging through separate messages.

You approve or decline. Optional AI suggestions can help. Refunds remain a separate decision.

Follow the return through shipping and receipt, then review any refund before confirming it.

Start free with five return cases a month. FulfillRelay Returns works on its own.

Install FulfillRelay in your Shopify store. Your supplier installs it in their own store to receive your orders.

Add your supplier and send an invitation. They accept the connection and choose their receiving Shopify store.

Choose your product and its supplier SKU. Your supplier confirms the exact variant and settlement price.

Find paid orders with approved product matches. Review any items that need attention before routing.

Your supplier accepts and fulfills the order in Shopify. Tracking returns to your original customer order.

Review the covered orders and total, then continue to Shopify checkout. Your supplier receives payment directly.

Connect one supplier, match one product and follow your first eligible order. Get started at fulfillrelay.com.

Install FulfillRelay Returns for a dedicated returns workspace. It works independently of the main FulfillRelay app.

Choose your return window and review requirements. Publish your rules and select the customer updates to send.

Add your portal link to your store. Customers enter their order number and the email used at checkout.

Customers enter the code sent to their order email before choosing an item and submitting their return request.

Review the reason, photos and return-rule results together. Ask for an optional AI suggestion when you need support.

Approve or decline the request yourself. Approved returns move to return shipping; refunds are confirmed separately.

Upload a carrier-prepared label PDF, record the returned item and review any refund before confirming it.

Get five return cases and five optional AI reviews each month. Install from Shopify at fulfillrelay.com/returns-app.